RECEIVING YOUR SERVICEPRO

PROTECTION PLAN

  • You have up to 30 days to purchase your New Leaf ServicePro protection plan.
  • You will be receiving an email with full details.
  • As a preferred customer of Diamond Appliance Group, you will be registered with Service Pro. (There is nothing that you will need to do!)
  • Keep the information you receive along with your Diamond Appliance Group, invoice in a place where you keep your important records.
  • For complete terms and conditions:
New Leaf

SHOULD YOU NEED SERVICE

Simply contact ServicePro’s customer service team at 1.855.879.6395 or contact ServicePro at www.newleafservicepro.com and click the contact us tab at the top.

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Have you considered purchasing a New Leaf ServicePro Extended Protection Plan?

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ServicePro offers the best coverage in the industry ~ Repair or Replace ~ Pre-screened & Authorized Servicers

Benefits Of Your New ServicePro Protection Plan

  • FULLY INSURED
    ServicePro Service Plans are fully insured by an insurance company rated A-Excellent by A.M. Best.
  • TRANSFERABLE
    In the event the covered product is sold or transferred at anytime during the term of the ServicePro plan, the coverage may be transferred to the new owner.
  • NO HIDDEN FEES OR REPAIR COSTS
    There is no need to worry about hidden charges. ServicePro covers repairs to the product in the event of an electrical or mechanical failure.
  • AUTHORIZED SERVICE PROVIDERS
    ServicePro has an entire network of pre-screened, fully insured, manufacturer authorized service centers.
  • MULTIPLE REPAIR SAFEGUARD
    Rest assured that ServicePro will replace your product should the product require more than 3 qualified service events (same issue) during a 12 month period (after the expiration of the manufacturer’s warranty).
  • FOOD LOSS PROTECTION
    ServicePro protects you in the event you experience food loss as the result of an electrical or manufacturer failure up to $250 per qualified event reimbursement dependent on cubic feet of appliance.
  • POWER SURGE PROTECTION
    ServicePro protects your unit in the event of a power surge up to a maximum of replacement of unit.
  • NO LIMIT SERVICE PLAN
    Most service plans limit your claims and/or replacement in aggregate to the purchase price paid on your product. On our New Leaf plan, your product will be replaced or you will receive the purchase price value (whichever is lower) regardless of the amount of repairs under your service plan.
  • If replacement parts are not available for the covered product or have been discontinued by the manufacturer we will replace the covered product
  • TOLL FREE 1-855-879-6395
    You can call ServicePro’s toll free number with questions regarding your protection plan or if your product should require repair.
  • 50% BACK COUPON (5 YEAR CONTRACTS ONLY)
    You can redeem 50% of the purchase price of the protection plan should your product not require service during the five year period.
  • REPAIR OR REPLACE PROMISE
    If ServicePro can’t repair the covered product, we will replace it with a product of like features and functionality.
  • 3YR & 5YR PLANS
    ALL 3YR and 5YR ServicePro protection plans are inclusive of the manufacturer’s warranty. These plans begin at the end of the labor portion of the manufacturer’s warranty. Should you require service during the manufacturer’s warranty please call the manufacturer directly. Your plan covers food loss, lightning and surge protection from day one even under the manufacturer’s warranty.
  • **THE NEW LEAF SERVICE CONTRACT IS A LIMITED COVERAGE PLAN**
    After the manufacturer’s warranty expires you are covered fully for operational problems only. Examples of items not covered are; broken shelves, shelf brackets, dishwasher racks rollers, non-functional parts like handles, trim pieces, filters, legs, knobs, installation issues, appearance items, glass breakage, spills, stains, etc. Additionally, this Plan does not cover known or unknown pre-existing conditions, misuse, abuse or failure to clean or maintain the covered systems and appliances.
  • If a servicer is dispatched and no coverable issue is found with your product, you will be responsible for payment of service call.
  • In the case ServicePro replaces unit or reimburses you to purchase a new unit. You are responsible for delivery, Sales Tax and Installation Costs of the new unit